Good location. Lots of activities. All restaurants are clean and delicious. Foods are fresh and staffs all very enthusiasm.
Yingfan
กุมภาพันธ์ 2568
The property itself is gorgeous and well-maintained! Water views from nearly every angle, room decor is updated/modern, and the restaurants are all well-decorated. Aesthetically, really well done! Service was great! Room service was quick and hot, turn down service would check in daily for towels etc and Butler service a nice bonus (though fairly unnecessary)
Meredith
มกราคม 2567
The restaurants are ALL amazing, no complaints about any food and there are options for everything, everywhere. Clean towels are available in multiple places around the hotel. The cleaness is unbeatable, All staff is lovely - no exceptions here. Activities and shows every single day. Beach is incredible, the water of the pools are crystal clear. Dolphins are soooo cuuuute, it's a life-time experience. the staff are really stick to their schedule with the activities, always cheering you up and the best to me: no loud parties late in the night after 1 am (perhaps even after 12 am), which means calm and relaxing nights to you so you wake up renewed for another day in paradise. Stayed for 4 nights at the pyramid tower with ocean view with my wife, and i wish i could have stayed for 7. Comfy beds, pillows, temperature and air conditioning and room service was flawless. definitely worth it staying at the Hyatt Ziva in Cancun.
Macedo
เมษายน 2568
The room was comfortable. Food was good.
Diovis
มีนาคม 2568
The hotel itself is amazing. The staff are friendly, they have an all you can eat candy shop for kids, the food was fabulous. They have an amazing entertainment team. The pool was warm, i think it was heated the kids loved it !
Zaid
มกราคม 2568
The experience was amazing. The resort is very big, with a lot of different kinds of ambiences, huge pools, 2 beaches (one on each side of the resort) all kinds of restaurants (mexican, french, italian, north-american, asian, sports bar, caffee shop, patisserie store, international buffet, night club, night shows, amazing breakfast) and beverages (alcoholic and non-alcoholic), amazing staff and the adults-only expecience is even better, with a perfect concierge. For beer lovers, they have a Sports Bar inside the resort, were they craft their own beers of different styles. But they also have many others famous local and international beers. Also loved the resort location, very close to Coco Bongo and all those famous restaurants/night clubs (like 10 minutes walking), Chedraui Supermarket. Also close to Xcaret Hub and Ferry. We would absolutely return to Hyatt Ziva as soon as possible.
Philipe
ตุลาคม 2567
We really liked the location. Close to Cancun's most renowned clubs, Hyatt Ziva is the place to go if you are looking for an hotel within a reasonable distance from parties and yet offering beautiful beaches, which are actually hard to find in this part of the riviera maya. No complaints about the staff, always very friendly and never pushy. Restaurants were all good. Good to know: this is a very family oriented Hotel. Lots of kids, no parties.
Luca
มีนาคม 2567
Terry
พฤศจิกายน 2566
My best friends and I stayed for a long weekend to celebrate a milestone birthday, and everything was exceptional. From the lobby staff to housekeeping, bartenders to pool servers - it ALL made for one of the best vacations I've ever been on. The property, views, and amenities were unreal. I've been to a lot of all-inclusive resorts and this was hands-down my favorite. Special thanks to Tannya (Bonita!) and Oliver at the pool for making our stay EXTRA perfect!
Becky
มีนาคม 2568
Exceptional customer service from all of the staff. Two butlers assigned to assist us throughout our stay. Both were excellent, specially Diego who went above and beyond. Lorenzo’s Restaurant staff were also great! Jonathan, Efrain and Gabriel dedication and attentiveness were outstanding..Also shout out to Luis, Vicente and Evelio. Facilities are very clean and comfortable.
Carlos
สิงหาคม 2567
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